We are reopened for visitors. Of course we’re taking all kinds of measures to make sure your visit is as safe as can be. For example, there’s a maximum number of visitors per day that can enter, and wearing a mask is mandatory for everyone 13 years and older. Guided tours are not possible for the time being. We will ensure safe walking routes and have adjusted our floor map accordingly. Of course we also count on the cooperation of our visitors. We strongly advise wearing a face mask. Together we can assure you have a safe visit.

Tickets available online only
Please note: Tickets can only be bought online! That’s the only way we can ensure that we do not exceed the maximum number of visitors of 350. Even if you have an annual card, museum card or any other discount card, you still need to go to our ticket shop first and make reservations.

Buy your tickets here!

FREQUENTLY ASKED QUESTIONS

HOW DO YOU GUARANTEE A SAFE MUSEUM VISIT?

Of course we will take all kinds of measures to make your visit as safe as possible.

  • A maximum number of visitors per day.
  • We ensure safe walking routes and adjust our floor map and expositions accordingly, to prevent any crossing of traffic.
  • For everyone 13 years and older, wearing a safety mask is mandatory.
  • Our employees work according to specific corona protocols.
  • Group visits and guided tours aren’t possible for the time being.
  • We deploy attendants to guide the stream of visitors.
  • Disinfectant dispensers are placed next to the touchscreens to clean your hands.

We also count on the cooperation of our visitors. Together we can make your visit a safe one.

CAN I BUY A TICKET AT THE BOX OFFICE?

No, tickets are only available online. That’s the only way we can ensure that we do not exceed the maximum number of visitors. Do you have an annual card or a museum card? Make sure you also go to our ticket shop first to reserve your spot and avoid dissapointment at the door.

CAN I BUY ONLINE TICKETS THAT DON'T HAVE A FIXED DATE?

No, one of the measures to ensure a safe visit to our castle is a maximum of 350 visitors per day. Therefore you can only buy tickets online for which you have to specify a date.

I WANT TO VISIT ON ANOTHER DAY THAN IT SAYS ON MY TICKET, IS THAT POSSIBLE?

If you, or anyone in your family, has any health complaints it would be wiser to stay at home on the day you planned to visit us. Of course you’re welcome on another day. Just have the date on your ticket changed to another date.

To do this, contact our ticketpartner Compo Ticketing. Call during office hours on +31(0)43-3063888 or send an email to info@compoticketing.eu

CAN I USE THE DISCOUNT VOUCHER I HAVE?

Yes you can. But TAKE NOTE: make sure you book your visit online in advance so that we don’t exceed the maximum number of visitors per day.

-> With your voucher you still need an e-ticket that you must show and scan together with your voucher at the box office to get free access. So go to our ticketshop first.

DOES MY MUSEUMCARD GIVE ME FREE ENTRY WHENEVER I WANT TO VISIT THE MUSEUM?

Yes. But TAKE NOTE: make sure you book your visit online in advance so that we don’t exceed the maximum number of visitors per day.

-> Go to our ticketshop. Reserve your spot and click on museum card. You need to register fellow visitors separately. You will receive your day ticket(s) by email. You need to scan this ticket together with your valid 2020 museum year ticket at the box office for free entry.

AS AN ANNUAL CARD HOLDER, CAN I CONTINUE TO VISIT THE MUSEUM AS OFTEN AS I WANT?

Yes you can. But TAKE NOTE: make sure you book your visit online in advance so that we don’t exceed the maximum number of visitors per day.

-> Go to our ticketshop. Book your visit day and click on annual card. You can reserve any fellow visitors separately. You will receive your day ticket(s) by email. You will need to present this ticket together with your valid 2020 annual pass  at the box office for free entry.

ARE ALL THE SPACES AND EXPOSITIONS OPEN TO THE PUBLIC?

Yes, there will only be a restriction to the maximum number of people that can be in one place at the same time (for example at the 3D presentation). If so, this will be clearly indicated.

CAN WE TAKE PART IN A GUIDED TOUR?

No. For the time being, guided tours are unfortunately not possible.

CAN I BUY SOMETHING IN THE MUSEUM STORE?

Yes you can. You can however only pay with PIN.

ARE THERE ANY ACTIVITIES FOR CHILDREN?

Yes, the Roman games present can be used. Our attendants will ensure that these are cleaned regularly.

CAN WE EAT OR DRINK SOMETHING AT THE MUSEUM?

There are no catering services available, mainly due to the tightened corona measures.